Patients are admitted at our hospitals in the following ways:
1. Routine planned admission
The same refers to admission on arrival post completion of all the booking formalities
2. Emergency admission
Patients are admitted into the hospital at any time during emergencies
Rules and guidelines
- To help us efficiently diagnose the ailment, patients are requested to bring all their previous medical records.
- Patients should come with a list of prescribed medication in generic names.
- Patients are also requested to carry the required deposit amount with them in a method of their preference.
- We require prior appointments and bed booking for planned admissions in order to organise your stay better.
- Patients can submit their deposits at the admissions desk in the main lobby of the hospital according to the class of admission.
- The accepted methods are payments are as below: Cash Card* (A surcharge is levied as per the card/service. We do not accept American Express cards.) *We accept only cash or Mastercard and Visa credit/debit cards.
- Our admission department confirms the surgical bookings a day before the surgery.
- Admissions can be accepted either as a routine planned admission where patients can pay the booking deposit and complete formalities or as an emergency admission where patients can be admitted to the facility any time. Emergency charges are applicable during unplanned admission and holidays.
- Our Intensive Care Units accept all direct admissions at a bed / class of twin sharing
- Despite us trying to get you the bed / class of your choice, sometimes it may not be possible to get a preferred bed due to unavailability of free beds.
- Patients can contact the admission counter for all issues regarding cancellation. Only a surgeon / consultant can authorise cancellation or postponement of a surgery based on medical grounds and authorise a refund.
- The bed charges are inclusive of meals but only for the patient.
- Patients are requested not to carry the following items with them:
- Gifts / flowers
- Clothing / bedding
- Children of patients are not permitted to visit to avoid the risk of infection.
During the treatment
- Patients will be escorted into their allotted rooms post the admission process by our staff.
- Upgrading or downgrading the class of bed will affect the patient’s billing. Moving up a higher class will cause the billing from day one to be from higher class. When moving down to a lower class, the day of transfer will be calculated as the starting of lower class billing. The change in bed class might depend on availability of bed in some cases.
- Only one attendant is allowed to stay in the room with the patient.
- Out of the 2 attendants, one member can accompany the patient to the room while the other can complete the hospital formalities.
- The attendant of the patient will be handed 2 passes. We request that the passes should be returned during the discharge process.
- Single additional passes are given to relatives during surgeries.
- During the stay, only one attendant is requested to be in the room with the patient.
- If patient is shifted to the critical unit, then the attendants would have to move out.
- The visitor pass must be used by the visitor while going up to the wards.
- The hospital would be forced to shift the patient to a government or municipal facility if there are any payment issues or administrative reasons.
- Visiting hours for the patients are between 5 pm to 7 pm during weekdays. On Sunday and holidays the time would be from 11 am to 1 pm.
- The patient is required to keep the noise level low at all times.
- Patients are strictly prohibited to consume alcohol, smoke cigarettes, chew gum and spit.
- Patients should maintain cleanliness of toilets at all times. They must also use dustbins for any waste purposes.
- Patient housekeeping is conducted three times a day. In case of additional housekeeping requirements, patients can place the housekeeping tag on their room door.
- Patients are requested to bring personal toiletries and footwear.
- Patients must also have some money for emergency situations or miscellaneous purposes.
- Patients should not bring any recording devices into the hospital.
- The hospital mess will serve special diets if prescribed by the doctors.
- The hospital mess is well equipped and is supervised by trained dieticians.
- All attendant meals are requested to be ordered beforehand at the time of admission or one day in advance so we can prepare them accordingly.
- Patients will be given clean and washed linen by the hospital and the ward nurse will take care of any extra linen requirements.
- Patients are requested not to attempt repairing of any electrical faults they may spot; instead they must contact the ward nurse.
- Patients should not to touch oxygen and suction pump equipment.
- Patients are requested not to change setting of the thermostat knobs. Patients are also requested not to open the windows.
- Patient related areas have a restriction on the use of mobile phones.
- The tariffs may change without prior intimation.
- Columbia Asia is a patient centred group of hospitals which considers the patients as guests. Therefore, the patients are requested not to give tips to the staff.
- The final decision of the patient’s discharge lies with the doctor.
- The patient or the attendant will be required to sign a 'Discharge Against Medical Advice' declaration if he / she wishes to be transferred to another hospital or to the home despite the doctor’s refusal. The hospital will not be held responsible in any change in the patient’s condition in such a situation.
- The summary report and the discharge card will be given to the patient at the time of discharge.
- The patient will be given a feedback form at the time of discharge. Please fill the form as it will help us serve everyone better.